1. Introduction and Data Controller Information

mt996 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal data obtained from users ("you," "your," or "User") of the mt996 online gaming platform accessible at https://mt996.cam and associated mobile-optimized services.

By creating an account, accessing our services, or interacting with the mt996 platform in any way, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must immediately cease using mt996 services.

Data Controller: mt996 acts as the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable international data protection laws. For privacy inquiries, contact our Data Protection Officer at [email protected].

This Privacy Policy applies exclusively to information collected through mt996 services and does not cover data collected by third-party websites, applications, or services that may be linked from our platform. We encourage you to review the privacy policies of any third-party services you access.

2. Personal Information We Collect

mt996 collects various categories of personal information necessary to provide gaming services, ensure platform security, comply with regulatory obligations, and enhance user experience. The types of data we collect include:

2.1 Account Registration Information

When you create an account on mt996, we collect:

  • Full legal name (as it appears on government-issued identification)
  • Date of birth (to verify you are 21 years or older)
  • Email address (for account communications and password recovery)
  • Mobile phone number (for account verification and two-factor authentication)
  • Residential address in Indonesia (for identity verification and regulatory compliance)
  • Username and encrypted password
  • Preferred language and currency settings (Indonesian Rupiah/IDR)

2.2 Identity Verification (KYC) Documents

To comply with anti-money-laundering regulations and prevent underage gambling, we require Know Your Customer (KYC) verification documents including:

  • Government-issued photo identification (Indonesian KTP, passport, or driver's license)
  • Proof of residence dated within the last 3 months (utility bill, bank statement, or government correspondence)
  • Payment method verification documents (bank account statements, card photos, e-wallet screenshots)
  • Selfie photos for biometric verification (optional, used when enhanced security verification is required)

2.3 Financial and Transaction Data

  • Deposit and withdrawal amounts, dates, and payment methods (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja)
  • Bank account numbers and e-wallet identifiers (to process transactions)
  • Transaction history and account balance records
  • Bonus claims, wagering progress, and promotional activity
  • Payout requests and withdrawal processing details

2.4 Gaming Activity and Behavioral Data

  • Games played, bet amounts, win/loss records, and session durations
  • Sports betting selections, odds accepted, and bet outcomes
  • Togel lottery numbers selected and draw results
  • Live casino interactions and chat messages (monitored for security and compliance)
  • Favorite games, preferred betting markets, and gameplay patterns (used to personalize recommendations)

2.5 Technical and Device Information

We automatically collect technical data when you access mt996, including:

  • IP address and approximate geographic location (city/region level)
  • Device type, operating system, and browser information
  • Screen resolution, language settings, and time zone
  • Cookie identifiers and session tokens
  • Referring URLs and pages visited within mt996
  • App version (if using mobile-optimized site)

2.6 Customer Support Communications

  • Support ticket content, live chat transcripts, email correspondence, and WhatsApp messages
  • Complaint details, feedback submissions, and resolution records
  • Phone call recordings (when applicable, with notice provided at the beginning of calls)

3. How We Use Your Personal Information

mt996 processes your personal data for the following legitimate business purposes:

3.1 Service Provision and Account Management

  • Create, maintain, and authenticate your gaming account
  • Process deposits, withdrawals, and other financial transactions
  • Enable gameplay across slots, live casino, sports betting, and togel lottery offerings
  • Track account balances, transaction history, and bonus status
  • Provide customer support and respond to inquiries
  • Deliver account notifications, transaction confirmations, and service updates

3.2 Legal and Regulatory Compliance

  • Verify your identity and age (21+ requirement) through KYC procedures
  • Prevent underage gambling, fraud, money laundering, and terrorist financing
  • Comply with international gaming license requirements and Indonesian regulatory obligations
  • Respond to legal requests from law enforcement or government authorities
  • Maintain audit trails for regulatory inspections

3.3 Platform Security and Fraud Prevention

  • Detect and prevent fraudulent activity, collusion, bonus abuse, and multi-accounting
  • Monitor for unusual betting patterns, suspicious transactions, and account takeover attempts
  • Analyze device fingerprints, IP addresses, and behavioral patterns to identify security threats
  • Enforce Terms & Conditions and investigate policy violations
  • Protect other users and maintain platform integrity

3.4 Service Improvement and Personalization

  • Analyze gameplay preferences to recommend relevant games and betting markets
  • Optimize platform performance, load times, and mobile experience
  • Conduct A/B testing for user interface improvements
  • Develop new features based on user behavior and feedback
  • Personalize promotional offers based on gaming activity (with your consent)

3.5 Marketing Communications (With Consent)

With your explicit consent, we may use your email address and phone number to send:

  • Promotional offers, bonus notifications, and tournament announcements
  • Newsletters about new games, features, and platform updates
  • Personalized recommendations based on your gaming preferences
  • Seasonal promotions for Indonesian holidays (Idul Fitri, Independence Day, etc.)

You may opt out of marketing communications at any time by clicking "unsubscribe" in emails, adjusting notification preferences in your account settings, or contacting [email protected].

4. How We Share Your Personal Information

mt996 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

4.1 Payment Service Providers

We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. These providers operate under their own privacy policies and security standards.

4.2 Game Providers and Platform Partners

Your gaming activity data is shared with third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft, etc.) to enable gameplay, track bet outcomes, and verify game integrity. These providers may process data in accordance with their own privacy policies.

4.3 Identity Verification Services

KYC documents and identity information are shared with specialized verification service providers to authenticate your identity, verify age, and detect fraudulent documents. These services use advanced biometric and document authentication technologies.

4.4 Regulatory Authorities and Law Enforcement

We may disclose personal information to gaming regulators, law enforcement agencies, tax authorities, or other government bodies when legally required, including in response to:

  • Court orders, subpoenas, or other legal processes
  • Regulatory audits and compliance inspections
  • Investigations into fraud, money laundering, or criminal activity
  • Requests related to national security or public safety

4.5 Service Providers and Technology Partners

We work with carefully vetted third-party service providers who assist with:

  • Cloud hosting and data storage infrastructure
  • Customer support platforms and live chat software
  • Email delivery services and SMS notification providers
  • Analytics tools and fraud detection systems
  • Security monitoring and penetration testing services

All service providers are contractually bound to protect your data and may only use it for the specific purposes we authorize.

4.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and platform notice before your data is transferred and becomes subject to a different privacy policy.

5. How We Protect Your Personal Information

mt996 implements industry-leading security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

5.1 Technical Security Controls

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and mt996 servers is encrypted using bank-grade SSL/TLS protocols
  • Data Encryption at Rest: Sensitive data stored in our databases (passwords, financial information, KYC documents) is encrypted using AES-256 encryption
  • Secure Password Hashing: Passwords are hashed using bcrypt with salt, ensuring even mt996 staff cannot view your password
  • Firewall Protection: Multi-layer firewalls protect our servers from external attacks and unauthorized access attempts
  • DDoS Mitigation: Advanced distributed denial-of-service protection ensures platform availability during attacks
  • Intrusion Detection Systems: Real-time monitoring detects and responds to suspicious activity, malware, and security breaches

5.2 Access Controls and Authentication

  • Two-factor authentication (2FA) available for all user accounts
  • Role-based access controls limit employee access to personal data on a need-to-know basis
  • Regular access audits and privilege reviews
  • Automatic session timeouts after periods of inactivity
  • Login attempt monitoring and account lockout after failed authentication attempts

5.3 Organizational Security Measures

  • Mandatory security training for all employees handling personal data
  • Non-disclosure agreements and confidentiality clauses in employment contracts
  • Background checks for employees with access to sensitive systems
  • Incident response procedures and data breach notification protocols
  • Annual third-party security audits and penetration testing

Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account. Use strong, unique passwords; enable two-factor authentication; never share your login credentials; log out after each session on shared devices; and immediately report any suspicious activity to [email protected].

6. Cookies and Tracking Technologies

mt996 uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize your browser and remember certain information.

6.1 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for basic platform functionality, account authentication, and security. These cannot be disabled. Session / Persistent
Preference Cookies Remember your language settings, display preferences, and currency selection (IDR). Persistent (1 year)
Analytics Cookies Track how you use mt996 to help us improve performance, identify errors, and understand user behavior. Persistent (2 years)
Marketing Cookies Deliver personalized promotional offers and track the effectiveness of marketing campaigns (with your consent). Persistent (90 days)

6.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before cookies are stored. However, disabling essential cookies may prevent you from using certain mt996 features. Note that opting out of analytics and marketing cookies does not affect your ability to use the platform, but may result in a less personalized experience.

6.3 Third-Party Tracking

mt996 may use third-party analytics services (such as Google Analytics or similar tools) to understand user behavior and improve our services. These third parties may set their own cookies and are subject to their respective privacy policies. We do not control third-party cookies and recommend reviewing the privacy policies of any third-party services you interact with.

7. Your Privacy Rights and Choices

mt996 respects your privacy rights and provides mechanisms for you to control your personal information. Depending on your location and applicable laws, you may have the following rights:

7.1 Right to Access

You have the right to request a copy of all personal information mt996 holds about you. We will provide this information in a structured, commonly used, and machine-readable format (typically PDF or CSV). To request your data, contact [email protected] with the subject line "Data Access Request." We will respond within 30 days.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your mt996 account settings. For changes to verified identity information (name, date of birth), contact customer support with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when:

  • The data is no longer necessary for the purposes it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Note that we may be legally required to retain certain information for regulatory compliance (typically 5-7 years for financial records) even after account closure.

7.4 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider. Upon request, we will provide your account data, transaction history, and gaming activity in CSV or JSON format.

7.5 Right to Object and Restrict Processing

You may object to certain types of data processing, including:

  • Marketing communications (opt out via account settings or email unsubscribe links)
  • Profiling for personalized recommendations (contact support to disable)
  • Processing based on legitimate interests (if you can demonstrate compelling grounds)

7.6 Right to Withdraw Consent

Where we process your data based on consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

7.7 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line indicating your request type (e.g., "Data Access Request," "Data Deletion Request"). We will verify your identity before processing requests to prevent unauthorized disclosure of personal information.

8. Data Retention Periods

mt996 retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Account Information: Retained for the duration of your active account plus 7 years after account closure (regulatory requirement for gaming operators)
  • Financial Transaction Records: 7 years from transaction date (anti-money-laundering compliance requirement)
  • KYC Documents: 7 years after account closure or last verification update
  • Gaming Activity Logs: 5 years from the date of activity
  • Customer Support Communications: 3 years from the date of the last interaction
  • Marketing Consent Records: 2 years after consent withdrawal
  • Technical Logs (IP addresses, device data): 12 months unless required for fraud investigation or legal proceedings

After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with data protection standards. Anonymized data (data that can no longer identify you personally) may be retained indefinitely for statistical analysis and service improvement.

9. Third-Party Services and External Links

mt996 integrates with various third-party services to provide comprehensive gaming experiences, including game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.), payment processors, and social media platforms. These third parties operate under their own privacy policies and terms of service, which may differ from mt996's practices.

When you interact with third-party services through mt996 (such as playing a game from an external provider or processing a payment through your bank), those parties may collect information about you directly. We recommend reviewing the privacy policies of:

  • Game providers whose games you play
  • Payment processors (banks and e-wallet providers) you use for transactions
  • Any external websites linked from mt996 content

mt996 is not responsible for the privacy practices of third-party services and does not control how they collect, use, or share your information. Links to external websites are provided for convenience only and do not constitute endorsement of those sites or their privacy practices.

10. Protection of Minors

Strict 21+ Age Requirement

mt996 services are strictly prohibited for individuals under 21 years of age. Online gambling by minors is illegal under Indonesian law and violates mt996 Terms & Conditions.

We do not knowingly collect personal information from individuals under 21 years of age. Our registration process requires date of birth verification, and KYC procedures mandate submission of government-issued photo identification to confirm age before withdrawal processing.

If we discover that we have inadvertently collected personal data from a minor, we will:

  • Immediately suspend the account
  • Delete all personal information from our systems
  • Refund any deposited funds to the payment source
  • Forfeit any winnings or bonuses
  • Report the incident to relevant authorities if required by law

If you believe a minor has created an account on mt996 or provided personal information to us, please contact [email protected] immediately with details. We take underage gambling prevention seriously and appreciate community vigilance in protecting minors.

11. Changes to This Privacy Policy

mt996 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you via email to the address associated with your account
  • Display a prominent notice on the mt996 platform for at least 30 days
  • For significant changes affecting your rights, request your renewed consent where legally required

Your continued use of mt996 services following notification of Privacy Policy changes constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Previous versions of this Privacy Policy are archived and available upon request by contacting [email protected].

12. Contact Information and Privacy Inquiries

For questions, concerns, or requests related to this Privacy Policy or how mt996 handles your personal information, please contact our Data Protection Officer:

  • Email: [email protected] (Subject: Privacy Inquiry)
  • Response Time: We aim to respond to all privacy-related inquiries within 10 business days
  • Data Subject Requests: For access, rectification, erasure, or portability requests, allow up to 30 days for processing

Complaints and Dispute Resolution: If you are unsatisfied with how mt996 has handled your personal data or responded to a privacy request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We are committed to working with authorities to resolve privacy concerns.

Bank-Grade Encryption

256-bit SSL/TLS encryption protects all data transmissions between your device and mt996 servers, ensuring your information remains private.

Strict Access Controls

Role-based permissions ensure only authorized personnel can access personal data on a need-to-know basis. All access is logged and audited.

Regulatory Compliance

mt996 adheres to international data protection standards, gaming regulations, and Indonesian privacy laws to safeguard your information.

No Data Selling

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays with mt996 and trusted partners only.

Limited Data Retention

Personal information is retained only as long as legally required for gaming operations and regulatory compliance, then securely deleted.

Your Privacy Rights

Access, rectify, delete, or export your personal data at any time. We respect your control over your information and respond promptly to requests.

Questions About Your Privacy Rights?

Visit our FAQ for quick answers to common privacy questions, review our Terms & Conditions for platform policies, or contact our support team for personalized assistance.

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